Products

How Should I Wash My Bag?

Soap and water can go a long way for spot treating.

We recommend using powdered Tide laundry detergent and warm water; scrub lightly as needed. Try to avoid the washing machine, as products can become snagged and potentially cause damage. Always let air dry. We recommend avoiding the dryer as some materials will deteriorate with high temperatures.

If you are looking for a deeper clean, consider dry cleaning.

What’s the difference between water-resistant and waterproof?

The density of the nylon/poly fabric that we use and pack cloth lining means that most of our bags are weatherproof and will keep your gear dry for everyday purposes — pretty much anything except for activities like kayaking or scuba diving where you'll need a true dry bag.

Some of our products have additional water-resistance thanks to special features like coated zipper backing. Check out any of our bags made with X-Pac (it's the material sails are made out of). They can handle just about anything short of full submersion. We like to think of them as “downpour-proof”.

Why Custom?

Work with one of our sewing experts to create a bag or product that meets your exact needs—Get everything you want and nothing you don’t. We will work closely with you to get everything just right and guarantee the perfect fit. With our custom products, the sky’s the limit! Nothing beats custom.

Shipping

Where is “Local Pick-Up”?

Local pick-up is available in & around Athens, GA (or further if you feel like making a day trip!). We’ll let you know when your purchase is ready for you. Then, head on over to Georgia Cycle Sport off Baxter St. in Athens to pick up your order.

How long will it take my order to ship?

That depends! Most in stock items will be shipped within 3-5 business days. Custom orders should expect a 1-4 week lead time. All of our bags are handmade in Athens, Georgia.

Peak seasons and sale periods may cause delays in shipping, but The CCB Team works hard to get orders out as quickly as we can.

My order has shipped. When will I receive it?

With standard shipping, your order should arrive between 3-7 business days.

I received a shipping confirmation, but my tracking number shows no movement. What’s happening?

We’re sorry for the inconvenience! It’s possible that the shipping carrier did not perform an origin scan on your package, but that it is in transit to you. It’s also possible that the CCB Team had to create an updated shipping label for your order, but the new tracking number didn’t make it to you. It’s also possible that the carrier has lost your package and a claim may need to be filed.

We recommend contacting us via email if you see no movement on the tracking after 72 hours.

Orders & Returns

Can I change or cancel my order?

The CCB Team works quickly to get orders processed. You can reach out to us via email, but please note that it is possible your order has already been fulfilled.

I was sent the wrong product. What should I do?

We’re so sorry for the mix up! Please contact us at info@classiccitybags.com and we'll make it right for you as soon as possible.

My item has been damaged. What should I do?

We stand behind the quality and durability on all of our products. That’s why we offer a reasonable lifetime warranty against defects in materials and workmanship. Our warranty does not cover any damage caused by neglect, improper care, accident, or normal wear and tear.

If you have any questions or concerns, or if you’re interested in learning about our repairs program, please contact us at info@classiccitybags.com.

How do I make a return?

We offer free returns! If you purchased a product directly from our site and you aren’t satisfied for any reason, simply return it to us unused and in its original condition within 30 days and we’ll issue you a refund. Contact us at info@classiccitybags.com to begin your return.

Please note: custom made items and items marked “final sale” are not eligible for return or exchange. Please see our Return Policies & Procedures page for details.