Return Policies & Procedures

CCB Returns

We want you to love everything you purchase from Classic City Bags, and we stand by every item we make. If you purchased a product directly from our site and aren’t satisfied for any reason, we offer free returns for all non-custom* U.S. orders, simply pay return shipping.

*If you are unsatisfied with your custom order, please contact us at info@classiccitybags.com to explore options for modifications and adjustments.

Return Policy

Simply return the product to us in its original condition (unused, unwashed, unaltered, free of pet hair) within 30 days and we'll issue you a refund. Orders exceeding the 30 day window, custom made orders, or items marked as “Final Sale”, are not eligible for a return. Please contact us at info@classiccitybags.com to initiate the return process.

COVID-19 Impact on Returns

To limit staff exposure, we will be temporarily isolating all incoming returns for 3-5 days.

We hope you are and your loved ones are safe during this difficult time. As the COVID-19 pandemic continues to spread, we are implementing a series of measures to ensure the health of our team. To limit potential exposure, we will be isolating all incoming returns for 3-5 days. This will result in your return being delayed. After the isolation period, we will then process your return.

We appreciate your patience on the delay during this temporary change to our returns process.